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Our Support Ethos

Since our inception, our primary focus has been on innovation and support. We often have conversations with schools who are using website services and they are just left to fend for themselves. Schools that work with us are not just left alone; we provided an in-depth set up service so that when we hand your website over to you it is ready to go and you don't have to add lots and lots of content. Once you are up and running we provide ongoing support so that you get the very best from your school website.

Quick, Effective Support

We review our support services every month without fail to make sure the same, high response times are being met. But is isn't just about the speed of response; as Directors we regularly review the support provided by our team to ensure that the help provided is accurate, helpful and in keeping with the tone we want to set for our clients.

We love to hear from our clients and if we drop the ball we work fast and hard to get things right as quickly as possible.

Training When You Need It

Our School Website CMS is incredibly easy to use and we are told so time and time again by our clients. We are confident that within a couple of hours we can have even the most ardent technophobe competent in getting regular content on their school website and the feedback from our training sessions prove this to be true.

We continually review our training methods and offering so that they are relevant and helpful with the ultimate aim of making it as easy as possible to communicate effectively with your community through your school website.

Every month we run a number of innovative training sessions that provide additional ideas and support for schools who really want to push themselves to be the best they can be online.

Advanced Protection

There is nothing worse that an issue that causes your website to be unavailable. As a result we have invested heavily on improved technology to ensure, as much as possible, that your website is live and error free all the time.

People Centred

Our primary focus is on people. We are a technology company who are continually striving to innovate and lead the way with new ideas and features which other companies who claim to be leaders in our field copy. But that isn't our starting point; we enjoy working with the people that we work with and as a result the feedback we receive from our clients directly impacts upon our development schedule and helps us to improve the service we provide.

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