When your school website goes live, you want to know that support is easy to access, prompt, and genuinely helpful. For Schudio clients, support isn’t an added extra – it’s at the heart of everything we do.

We create and develop school websites using a dedicated CMS (content management system) designed specifically for schools, featuring tailored modules and a user-friendly system. Our ethos and values focus on providing future-ready solutions that enhance the user experience for both teachers and parents. The tools and features available in our system help schools efficiently manage their websites, ensuring seamless updates and operational ease. Our support helps teachers and parents by making the site accessible, easy to use, and responsive to their needs. This approach ensures a secure, well-managed environment that supports effective learning and the safety of your school community.

We believe great support means never having to worry about extra charges just to get the help you need. That’s why our school website support is always included, unlimited, and human – no barriers, no hidden fees. Robust cyber security measures are integrated into our support to protect sensitive school data and ensure compliance with security standards.

What’s Included in Schudio’s School Website Support?

Every school we work with gets full access to our support without any extra costs. That means:

• Unlimited phone support – Speak to a real person in the UK whenever you need to.
• Unlimited online support – Raise a ticket or drop us an email, and we’ll always respond quickly.
• Free support meetings – Book a session with a member of our team for any help you need.
• Weekly live Community Classroom sessions – Regular live training open to all Schudio clients.
• Monthly compliance & marketing workshops – Designed to keep you up to date and give you confidence.
• Ongoing support and structured support request process – We manage all support requests through a clear process, ensuring every site receives prompt, effective assistance and continuous improvement.

Our managed support ensures every site is fully supported, with additional support provided whenever needed. As part of our service, we include continuous monitoring to safeguard your school’s data and systems against threats. We analyse support requests data to identify trends and improve our practices; this proactive approach helps us identify and address potential issues before they affect users. All schools are supported with expert guidance to stay Ofsted compliant, and we help integrate Google Workspace for secure data management and reliable access to your information. Our support team’s proactive approach is central to maintaining a secure and seamless experience for schools.

We don’t limit the number of questions you can ask, and we never charge extra for personalised help.

A Quick Word on Industry Standards

We don’t often mention competitors by name, but sometimes it’s important to be clear. For example, Juniper Education now only includes live chat support in their standard school website packages. Phone support is available, but only if you pay a few hundred pounds more per year. Any face-to-face support – whether online or in person – is quoted separately.

We don’t think that’s good enough.

At Schudio, we will never charge you to talk to us. You’ll never have to pay to speak to someone, join a support session, or get help using your website. Our managed support system tracks all support requests, ensuring every client is fully supported from start to finish. We follow a clear process for handling support requests, providing step-by-step guidance and using our internal system to monitor and improve our service. The features of our support, such as unlimited access and expert assistance, set us apart from competitors and ensure your school is always supported.

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Support for Multi Academy Trusts: Tailored Solutions for Complex Needs

Multi Academy Trusts face unique challenges when it comes to managing multiple school websites and IT infrastructure. That’s why our support services are specifically tailored to meet the complex needs of MATs, providing a cost-effective and comprehensive solution for your organisation. Our experienced team works closely with MATs to deliver seamless website management, reliable tech support, and efficient remote assistance, all designed to make managing your online presence as straightforward as possible.

We offer a wide range of services to help you manage and maintain your school websites and IT systems, ensuring everything runs smoothly across your trust. Whether you need help with day-to-day website management, technical troubleshooting, or strategic planning for your IT infrastructure, our solutions are designed to address your specific requirements. Our support services are focused on ensuring minimal disruption to daily operations and learning environments, so your trust can continue to function smoothly. In addition, our backup and disaster recovery solutions are in place to guarantee minimal disruption in the event of IT issues. With our tailored support, you can focus on delivering outstanding education while we take care of the technology behind the scenes.

Additionally, we run termly live strategic roundtables specifically for trusts, providing a collaborative space to discuss challenges and share best practices. For those seeking an extra level of expert advice, we also offer Fractional CMO packages, delivering strategic marketing guidance tailored to your trust’s unique needs.

Why Schudio Is Different

We’re a family-run business, and we’ve built strong, long-standing relationships with hundreds of schools. Our mission is to empower educational institutions with a strategy that enhances the future of school websites, ensuring they remain innovative and effective. We focus on developing feature-rich solutions that support both teachers and parents, making it easy for educators to manage content and for parents to access important information.

Our clients know that we care about doing the right thing – not just ticking a box.

That’s why our support goes far beyond what most providers offer. Whether you’re managing your website day-to-day or preparing for an Ofsted inspection, we’re here when you need us – without extra cost or complexity.

Need Reliable, Friendly School Website Support?

If you’re thinking about switching provider, or you just want to chat about how we support schools, we’d love to hear from you.

Contact us for a no-pressure chat – we’re here to help.

Testimonials and Client Feedback

Our clients’ experiences speak volumes about the quality of our support services. Schools and educational institutions across the UK consistently share positive feedback about the benefits they’ve gained since partnering with us. From improved website management to peace of mind knowing their online presence is secure, our clients value the dedicated, tailored solutions we provide.

We take great pride in building strong, lasting relationships with every school we support. Our commitment to delivering high-quality, reliable services means that our clients can trust us to address their unique needs and help them achieve their goals in the education sector. When you choose us as your support provider, you’re joining a community of schools who know they’re in safe hands.

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Choosing the Right Support Service for Your School

Selecting the right support service for your school is a big decision, but you don’t have to make it alone. Our team is here to help you find the perfect solution for your school’s needs, whether you’re looking for website support. We offer a comprehensive range of services, all designed to keep your school’s online presence running smoothly and securely.

As a trusted partner to educational institutions across the UK, we’re dedicated to providing high-quality, tailored support that fits your school’s unique requirements. Our support team is always on hand to assist you, ensuring you have access to the expertise and resources you need. With our solutions, you can be confident that your school website and IT infrastructure are in expert hands, allowing you to focus on delivering a fantastic education for your students.