Choosing the right school website provider is about more than just the design. It’s about knowing someone is there when you need help – whether that’s a quick question, a major issue, or ongoing guidance to keep things running smoothly. As an organisation, we take pride in being a trusted partner for schools, with a mission to support educational institutions by delivering fantastic, high-quality support that makes a real difference. Our expertise in the education sector ensures that schools are fully supported in achieving their teaching and learning goals through our service.

We believe that school website support should never come with extra costs or catch-you-out terms – and we’ve built our service around that principle, ensuring exceptional value and quality in every aspect of our support.

Our focus is on the unique needs of schools, helping to maintain a secure and positive environment for both learning and IT, so your organisation can achieve its mission.

Why Support Matters More Than Ever

For many schools, the biggest frustration with their current website isn’t the design – it’s what happens when something stops working. In recent conversations, schools switching to Schudio told us things like:

“One of the challenges we’ve had is getting support. The website currently works, but the back end… if I try to upload a document, it might work, it might not. Trying to even get hold of anybody is a nightmare.”– IT Support Manager, switching from Juniper Education

Our support team uses a proactive approach to identify and address potential issues before they impact your school, minimising disruptions and maintaining security. We provide unlimited support to maintain your website and IT systems, ensuring regular upkeep and compliance.

That kind of inconsistency wastes time and damages confidence. Worse, some providers only offer chat-based support in their standard packages – if you want phone support, it’s an extra charge. And face-to-face help? That’s available, but only by separate quote. Our support system is designed to identify areas where additional support may be needed.

By tracking and analysing support requests, we continually improve our support process and develop better resources for maintaining school websites.

By keeping your website and digital presence up to date, our support services help your school prepare for the future and adapt to new developments in technology and teaching. This ensures students benefit from a reliable and secure digital experience tailored to their needs.

What’s Included with Schudio’s School Website Support?

With Schudio, all school website support is included. You don’t have to upgrade your package or wait for someone to call you back days later. You’ll get:

• Unlimited online support – Raise a support request and our support team will assist you and provide a tailored solution to your issue through our knowledge base and expert help, responding within two hours.
• Remote assistance – Our support team can provide assistance to troubleshoot and resolve issues efficiently no matter where you are based.
• Free 1:1 meetings – Book time with us whenever you need help.
• Weekly Community Classroom sessions – Live support and training every Wednesday afternoon.
• Monthly workshops – Covering school website compliance, technology, and school marketing best practices to help your school stay Ofsted compliant.
• Ongoing support and check-ins – We actively review your school websites and reach out if something needs fixing, ensuring minimal disruption, continuous monitoring, and ongoing support.
• Range of features and tools – Your support package includes a wide range of features and tools, highlighting the capabilities and functionalities such as our purpose-built content management system (CMS) with education-specific features, Google Workspace integration, and other technology solutions to enhance your websites.
• Managed IT infrastructure – Our support team manages your IT infrastructure, including managing website content, digital platforms, and network infrastructure, as well as maintaining the content management system (CMS) and all technology used by your school. We also ensure secure data storage, backup, and recovery to keep your websites up to date, secure, and compliant.
• Cyber security commitment – We provide comprehensive cyber security for your school, including multi-layered protection, compliance with standards such as Cyber Essentials, and ongoing system monitoring to safeguard your data and digital assets.
• Development of new features – We can develop and create new features for your school websites, tailored to the needs of teachers and educational institutions.
• Cost-effective managed solutions – Our managed solutions are cost effective, enhancing the functionality and security of your school websites and IT infrastructure.
• Support for teachers and staff – The support team addresses the specific needs of teachers and staff, assisting them with technology and website management.
• Support for parents – We ensure your website serves as a reliable and accessible information source for parents, carers, and the wider school community, providing the support needed for effective communication.

You’ll never be charged just for getting in touch.

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Why Schools Are Moving Away from Juniper Education

We normally avoid naming competitors, but we’ve had a growing number of conversations about Juniper Education and the support schools have (or haven’t) received.

Here’s what we’ve heard:

“Support is hard to get. They’re all home-based, and it’s a struggle to get anyone to respond. We just want someone we can get hold of when something goes wrong.”

“It’s frustrating when uploading a simple document fails – I’ve tested it on multiple machines and still get inconsistent results.”

“The way support is packaged now, you only get live chat. Phone support costs extra. Anything else is quoted separately.”

Our view is simple: you shouldn’t have to fight to get the support you’ve already paid for. That’s why we’ve built our support service to be reliable, direct, and included for every client. Many of our clients who have switched from other providers have shared positive feedback, highlighting their satisfaction with our dedicated support and the value they receive.

What Makes Schudio’s Support Different?

We’re a family-run business, and we support around 700 schools across the UK. That means we’re big enough to do things properly – but small enough to know your name and respond quickly. Our support services are also tailored for multi academy trusts, with specialised offerings designed to meet the unique needs of these organisations.

Here’s what else sets us apart:

• Flat pricing, no surprises – You won’t be hit with extra charges or annual increases. Our pricing stays the same for as long as you’re with us.
• Human connection – You’ll work with a dedicated team who know your school and are easy to reach.
• Proactive support – We check your site regularly, so you don’t have to wait for something to go wrong.
• CPD-accredited training – On-demand training included, from beginner to advanced levels.
• We’ll do it for you (if needed) – If someone’s off sick or you just need a hand, send us your updates and we’ll take care of it.
• One standout feature of our support is the integrated helpdesk system, which streamlines communication and ensures your requests are tracked and resolved efficiently, adding real value to your experience.

When submitting a support request, please include the web page address related to your issue to help us provide quicker and more accurate assistance.

Our well-defined support strategy guides our approach to website management and client relationships, ensuring every school receives tailored, strategic assistance that aligns with their goals.

“What I want to know is that reassurance… I feel already very reassured that you guys would be there for us.”

Still Not Sure?

You’re not alone. Many schools are in the process of switching providers, and one of the main reasons they come to us is because support elsewhere just isn’t what it used to be. If you’re dealing with:

• Unpredictable backend problems
• Limited or chargeable support access
• Slow response times
• Staff frustration with basic tasks

…it might be time for a change.

Thinking About Switching Website Provider?

If you’d like to talk about what switching to Schudio looks like – or if you just want to find out more about how we support schools – book a free call or send us a message. We’ll show you exactly what’s included and how we can help.

Let’s talk about your school website support »